Customer Service Executive – Mandarin

Booking.com Customer Service Center (Shanghai) Co., Ltd., one of the support companies in China, is looking for Customer Service Executive to take late shift in China, which will be from 4pm – 1am.

Description:

We are looking for Mandarin speaking Customer Service Executives to join our dynamic, pleasant and international work environment. We provide a culture that is open, innovative and performance orientated. Our scale and scope, commitment to people, and high standards of integrity make Booking.com a great place to work. As a Customer Service Executive, you will be responsible for handling pre- and post-booking (hotel reservations) inquiries. You are also an intermediary between customers and the hotel.

Main Responsibilities:

·Handle pre and post reservation inquiries by phone, e-mail and fax;

·Modify, change and/or cancel existing reservations;

·Outbound calls to hotels/guests to arrangement special requests;

·Liaison between guest and hotel to resolve complaints;

·Manage relationships with hotels by providing high levels of customer service and account management support.

Required Skills

·Excellent communication skills;

·Problem solving;

·Sense of responsibility;

·Independent and customer friendly.

Our ideal candidate is:

·Experienced with internet and hotel industry;

·Fluent in both written and spoken English;

·Fluent speaker of Mandarin;

·Available Full-time and flexible in work schedule;

·Available to attend a full-time (4 weeks) paid training;;

·Already have work permit in mainland China

What we can offer:

·Competitive starting salary;

·Extra allowance for late shift;

·Transportation support after work;

·Quarterly bonus up to 12% of your gross quarterly salary

·4 weeks full time new hire training in English;

·15 days annual leave;

·Discount for hotel reservation;

·International and fun working environment, casual dress code;