Technical Support Engineer
1． Assist sales staff, solve technical problems fed back by overseas customers timely and do technical training for them;
2． Cooperate with sales staff for pre-sales customer support, especially technical communication to improve customers
satisfaction in customer development stage;
3． Write corresponding files of overseas technical problems, overseas training materials and technical support documents;
4． Summarize the needs of sales staff and customers, report product defects accurately to corresponding person involved
in the department and follow up relevant resolution procedure.
1． Bachelor degree or above;
2． CET-6 or above, skilled literacy;
3． Electronics, Computer science, Information technology, science and engineering or other related discipline;
be proficient in knowledge of electronics and network;
Overseas Sales Center
No.1199, Bin'an Road, Binjiang District, Hangzhou China /23 Hubble, Irvine, CA92618, USA
Dahua Technology is a world-leading security equipment manufacturer. Our company enjoys the world’s second largest market share according to the IMS 2015 report. We believe on investing and building strong R&D capabilities for new technology and innovation. Our company invests almost 10% of sales revenue every year. We have more than 3000 professionals in our R&D team, dedicated to providing cutting edge products with high quality and performance. Dahua’s solutions are designed to be scalable and modular to provide flexible configuration options. Our company has a patent portfolio with 442 patents and we license our technology to other manufacturers.
Our company’s product portfolio includes: Advanced Video Surveillance Equipment and Software, Access Control Hardware and Software, Intrusion Hardware, and Intelligent Building Management Systems.
Dahua’s products are widely used in many fields, such as banking, public security, energy infrastructure, telecommunication, intelligent-building, and intelligent-transportation. Many significant projects have been installed with Dahua’s solutions including: The Three Gorges Hydropower Plant, Six-Country Summit, Olympic Venues, Shanghai World Expo, UNESCO site in Italy, and the London Underground as well as many others.
Dahua has established sales, marketing and service networks globally. Our company has offices in mainland China, greater Asia, the Americas, Europe, Oceania, Africa and others. Our global footprint makes responding to the market with the best service and products possible.