Ø Responsible for collecting quality assurance reports of each language team.
Ø Ensure the truth and accuracy of QA reports
Ø Responsible for the output of QA related reports
Ø Timely feedback to QC on problems found in quality inspection and calibration.
Ø Collect and report the problems of the service team, and raise suggestions for improvement or rationalization.
Ø VOC reports on a daily basis.
Ø Raise suggestions to the training team regularly and assist in follow-up of training effectiveness.
Ø Participate in creating the QA/QC standards and continuously optimize them according to business requirements.
Ø Refine service terminology, skills, scripts, and collect excellent recordings to reserve materials for training team.
Ø Complete other work assigned by line managers.
Ø College degree or above.
Ø Good capability of English/Cantonese/Japanese/Korean in listening, speaking, reading and writing skills, as well as English or Chinese language skills.
Ø More than 2 years’ experience in the call center or quality control, flexible policies for outstanding ones.
Ø Good data analysis and operation ability, and able to independently work out and process all kinds of analysis reports.
Ø Good communication skills, execution and pressure resistance.
Ø Good at logical thinking and judgment.
Ø Be conscientious and responsible, and a good spirit of collaboration.
Ctrip.com International Ltd. (NASDAQ: CTRP) established the International Business Unit (Trip.com) towards the end of 2013 and has achieved triple digit growth rates over the past few years in the international travel industry.
Trip.com provides a one-stop travel booking service in 20+ languages through our website and mobile app. With access to more than 1.2 million hotels, over 2 million individual flight routes around the globe and an award-winning Customer Service team, we are one of the world's leading online travel agencies.
In 2009, 2010 and 2014, Ctrip invested in ezTravel (Taiwan) and Wing On Travel (Hong Kong), expanding its business and services into Taiwan, Hong Kong, Macau, and North America as well as additional destinations worldwide. Ctrip started its International Business towards the end of 2013, and the extent and pace of growth continue at an impressive rate.