AppleCare Admin Assistant - Tech Support

职位描述:

Job Summary

The AppleCare Tech Support admin supports and acts as a point of contact for many of AppleCare Tech Support’s business needs and events.

Key Qualifications

  • Minimum 3 years Secretarial/Administration experience at a senior level
  • Advanced Customer Service skills, coupled with a confident telephone manner
  • Ability to work independently
  • Team player with the ability to use initiative and make decisions where applicable
  • Fluent in English speaking
  • Competent use of Microsoft Word/ Pages, Excel/ Numbers, Power Point/ Keynote, FileMaker Pro
  • Key Competencies: Decisiveness, Judgment (problem solving), Innovation, Adaptability, Attention to detail, Initiative, Tenacity, Tolerance to stress, Team player, Positive attitude

Description

Directly supports the AppleCare China Tech Support Manager and business.
 Scheduling (Meeting / Event / Travel)

-Coordinates daily schedule, coordinates all travel arrangements

-Travel coordination for AppleCare Tech Support Manager and other employees when needed.

-Coordinate Group travel-special projects

-iCal coordinator/ contact to manage managers meetings, one offs and recurring, and assist with informational requests Coordinates managers meetings, one offs and reoccurring

-Master proxy for conference rooms, assist with informational requests

-Conference call coordinator, schedules one off and reoccurring conference calls for management team

-Event coordination, supervises / coordinates AppleCare internal events (like ERC event)

-Visitor coordination for AppleCare (VIP, executive, customer and vendor visits)

-Arranges itineraries/meetings, site tours

-Assist with AppleCare communications meetings
 Employee Enrichment

-Work closely with regional EE manager , plan and organize local activities to enrich employees’ experience, such as NPI launch, holidays, annual party etc.

Reporting

-Various reporting as requested

-Confidential work as assigned

Staffing Activities

-Organizational chart management (AppleCare Tech Support)

-Order office supplies

-Participate in Meet and Greet of New Hires & distribute desk supplies

Documentations

-Process Expense Reports for travel

-Submits / manages monthly expense reports

-Raise purchase orders

System account applications

-SAP Authorized Requester function, including requests for signature authority


Education

Minimum School Certificate and Secretarial/Administration qualifications.