Job Summary
This position will be responsible for managing multiple teams that support our current Advisors that provide focused customer support for Apple products/services. Executes according to business requirements cascading from upper management.
Description
- Group/business level consulting, recommending strategic direction and operational strategies, contributions to policy planning, program development, staffing, strategy and budget planning, identify trends and forecast business needs.
- Communicate to direct and extended team, ensuring delivery and understanding of the message.
- Manage direct staff of 6-8 team managers ensuring they exceed standard performance goals.
- Effectively execute on management and administrative tasks such as holding staff meetings, conducting regular one-on-one’s, hiring, development of employee performance management, defining goals and expectations for direct staff, and calibration between sites.
- Work with other AppleCare Managers on initiatives to improve aspects of the business. Drive operational improvements, improve customer satisfaction, share best practices, seek & take action on improvement opportunities.
- May require working non-standard business hours such as evenings and weekends.
Education
Bachelor's degree
