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Senior Business Analyst

City: Shanghai
Salary: 面议
Education: Bachelor
Experience: Two Years
Job Nature: Full time

Job description:

Are you a senior business analyst who is able to carve data into easy to understand insights and concisely present information to senior management? Do you have a passion for studying data to create new meaningful information? Do you have a strong desire to combine your excellent communication and technical skills to drive real business change? 

If so, we are looking for you... 

At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The Support Technology Analytics team is looking for a Senior Business Analyst to lead senior management with actionable, easy to understand insights to drive business changes and new initiatives in AppleCare Contact Center.

Job requirement:

Key Qualifications

  • Strong analytical skills with proven record of synthesizing large amounts of structured and unstructured data into easy to understand insights tailored for all relevant audiences’ to solve business problems.
  • A passion for identifying the root cause of problems, and an ability to identify, propose, and recommend innovative solutions to diverse stakeholders.
  • Proven record of maintaining a global perspective - seeing beyond current issues in order to understand downstream impacts of decisions and directions.
  • Broad-minded, with scrupulous attention to detail and desire for end-to-end ownership of deliverables.
  • Strong business acumen and consumer focus with demonstrated ability to think strategically and act tactically, with a strong sense of urgency to resolve issues.
  • Excellent project management and consultative skills.
  • Able to work effectively on sometimes ambiguous data and constructs within an fast changing environment, tight deadlines and priority changes.
  • Proficiency in Mandarin and English preferred.
  • Experience and familiarity within the contact center environment, preferable.
  • Strong working knowledge of JMP, Python, R, SAS or other statistical methods.
  • 2+ years of experience working with Tableau.
  • Solid technical database knowledge in Teradata and experience optimizing SQL queries on large data.
  • Understand and have exposure to the use of statistical techniques, measures and predictive modeling in large scale data analysis.
  • Outstanding written, verbal, and presentation skills with the ability to develop and present conclusions and recommendation to senior management.
  • Comfortable supporting, collaborating and communicating with senior management and demonstrated ability to build strong working relationship through active listening, delivering promised results, and establishing trust.
  • High level of professionalism, energy and sense of urgency to “make things happen”.
  • Team player with a positive attitude, strong sense of empathy and ability to be decisive.


  • Identify and present areas of opportunity and help senior management prioritize focus areas. 
  • Critically assess and optimize existing business processes globally. 
  • Develop strong business partnerships with senior management through regular meetings and workshop to improve their knowledge in metrics, processes and insights impacting their areas. 
  • Be engaged as a consulting partner for all data driven projects, decision support, and process improvement initiatives. 
  • Explore and utilize new analytical tools, research into new metrics and process which will enhance customer journey and their engagement with AppleCare. 
  • A strategic thinker who can ‘connect the dots’ of the bigger picture, as well as being comfortable in the details of the deliverables. 
  • Self-motivated, driven individual who is comfortable working in a global, fast-paced, often ambiguous environment with the ability of working with multiple cross functional teams.


Bachelor degree required in a Business field(with quantitative emphasis); Graduate degree preferred.

address 上海源深路391号
Company Industry: IT/communication/electronic/Internet
Company Nature: wholly foreign-owned
Staff Size: 500+